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| Success Stories
| Back to Success Stories |
| ------------------------------------------------------------------------------------------------ | Manila Water Company Implements Microsoft Dynamics CRM with dB Wizards
Customer Business Challenges
- Slow performance experienced in current customer service application (CCIS); Visual Basic 6 Windows-based application
- Different application screens were used in every transaction i.e. Customer Report, and Follow-up, Inquiry
- Time consuming manual reports generation via CCIS
Business Benefits
- Coordination with office-based employees and field operations enhanced
- Faster turn-around time on service requests; instant feedback through SMS
- VPN connections are replaced by more cost-effective connection requirement (HTTPS) thereby decreasing operational costs
Questions? Comments? Suggestions?
Please email us at dbmarketing@wizardsgroup.com or call us at +632 7574889 and look for Jill Legaspi. Follow us at Twitter at https://www.twitter.com/dbwizards. |
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